• Résumé

  • Summary of Qualifications

  • Able to advocate for public transportation and Internet website accessibility Familiarity with regulations around ADA compliance, WCAG 2.0 compliance, and public transit agency vehicles
    Familiarity with regulations around ADA compliance and public transit agency vehicles
    Fully comprehend the importance of accessibility for fixed route systems and para-transit services
    Excellent verbal and written communication skills
    Capable of researching and compiling information
    Microsoft Office: Word, Excel, PowerPoint, Publisher

  • Professional Employment

    Website Accessibility Consultant and Administrative Assistant
    Brookline Bank
    Boston, MA

  • Initiated the concept of allowing the use of the AIRA service, which assists people with vision disabilities at Brookline Bank. Three branches were selected as pilot locations
    Collaborated with the marketing and retail staff to successfully roll this product to the three locations. I also assisted in the training of the branch staff and retail managers on how the product works
    Developed an ADA Cash Management web page that includes videos that show me completing tasks, as well as the steps that I consult to complete those tasks
    Assist in ensuring that Brookline Bank's website, as well as other bank websites, are accessible to the visually impaired
    Make practical recommendations to ensure website accessibility
    Assist with writing and research projects
    Microsoft Excel: Am able to successfully create written instructions and then use these instructions to track and update excel spreadsheets
    Jack Henry JHKnow Reports: Am able to successfully create written instructions and then use these instructions, to pull various pieces of information from reports and create subset details of this information for my manager
    Stenography: Am able to use my stenography skills to write various types of training procedures dictated by my manager
    ● Print Capabilities: Am able to successfully create written instructions and then use these instructions to print out various monthly reports for management review

  • Public Sector Committee Experience

    Committee Member
    Access Advisory Committee, Massachusetts Bay Transportation Authority
    Boston, MA
    2012 – 2016

  • Serve on the board of the Access Advisory Committee to the MBTA, and attend monthly meetings
    Advise the T on accessibility issues and make recommendations
    Attend meetings of the Rider Oversight Committee, and write monthly reports
    Represent AACT at other committee meetings
    Write reports and submit finding/information and summations of meetings to chairman

  • Northeast Conference on Public Administration
    George Mason University
    Arlington, VA
    November 2015 
    Presented Master’s Thesis: Accessibility of the Boston Subway System for the Visually Impaired

  • Internship Experience

    Massachusetts Bay Transportation Authority
    Boston, MA

  • Assisted MBTA to comply with the Americans with Disabilities Act; observed and provided reports regarding transportation accessibility
    ● Reviewed and categorized written complaints i.e. failure to provide services for individuals with physical disabilities

  • Smart Growth Vermont
    Burlington, VT

  • Researched Vermont transportation systems; composed descriptions with the purpose of preventing urban sprawl and preserving the environment
    ● Provided public transportation information for the Smart Growth Vermont website

  • Additional Experience

    Perkins School for the Blind
    Watertown, MA   
    2012 – Present

  • Provide assistance to students to ensure independence in accessing public transportation

  • Intern
    Massachusetts Commission for the Blind
    Boston, MA 

  • Assisted in editing the Client Assistant Program Information Guide

  • Radio Show Host
    University of New Hampshire - WUNH
    Durham, NH    
    2009 – 2011

    Research Intern
    Institute for Human Centered Design
    Boston, MA
    2008 – 2011

    Radio Information Director
    Keene State College-WKNH
    Keene, NH
    2007 – 2008 

    Radio Show Host
    Keene State College - WKNH
    Keene, NH
    2006 – 2008

  • Education

    University of Massachusetts Boston
    Boston, MA
    May 2015
    Master’s in Public Administration
    Thesis: Accessibility of the Boston Subway System for the Visually Impaired

  • Related Coursework: Program Evaluation

  • Related Project

  • ● Interviewed MBTA Program Coordinator regarding the MBTA internal monitoring program to ensure that customers and observers that travel via subway or bus and ask operators for assistance are able to see if operators will react and comply appropriately

  • University of New Hampshire
    Durham, NH
    Coursework toward Graduate Studies in Public Administration
    2009 – 2011

  • Keene State College
    Keene, NH
    May 2008
    Bachelor of Arts in English