Resume

Summary of Qualifications

  • Able to advocate for public transportation, internet website, and apple application accessibility
  • Familiarity with regulations around ADA compliance, WCAG 2.1 compliance, and public transit agency vehicles
  • Fully comprehend the importance of accessibility for fixed route systems and para-transit services
  • Excellent verbal and written communication skills, detail-oriented, and excellent organizational skills
  • Capable of researching and compiling information
  • Microsoft Office: Word, Excel, PowerPoint, Publisher

Professional Employment

Human Resources Assistant
Brookline Bank
Boston, MA
2022-Present

  • Assist the Human Resources staff with several tasks, including going through the pages on the internal compass platform, ensuring that all links and e-mail addresses work, as well as ensuring that the pages are ADA compliant
Compliance Assistant
Brookline Bank
Boston, MA
2021-Present

  • Assist the compliance staff with several tasks, including updating the Good Corporate Citizenship and the Bank Rhode Island training spreadsheets, and ensuring that bank staff have their NMLS number listed properly on the Linked In platform.
Cash Management Services
Brookline Bank
Boston, MA
2018-2021

  • Assist the Cash Management staff with a variety of daily and monthly tasks such as downloading reports, emailing staff the downloaded reports, monitoring velocity exceptions, tracking total originations, downloading database backups, and downloading monthly activity reports
Americans with Disabilities Act Specialist
Brookline Bank
Boston, MA
2016-Present

  • Initiated the concept of allowing the use of the AIRA service, which assists people with vision disabilities at Brookline Bancorp
  • Developed an ADA web page that includes videos that show me completing tasks, as well as the steps that I consult to complete those tasks
  • Make practical recommendations to ensure website accessibility
  • Assist in ensuring that Brookline Bank’s website, as well as other internal and external bank websites and mobile applications, are accessible to the visually impaired
  • Visited all Brookline Bank and Bank Rhode Island branches, interacted with branch staff, and ensured that the AIRA service works throughout the branches, as well as the ATM machines, work throughout the branches
Website Accessibility Consultant
Brookline Bank
Boston, MA
2017-2018

  • Made practical recommendations to ensure internal and external website accessibility
  • Assist in ensuring that Brookline Bank’s website, as well as other internal and external bank websites, are accessible to the visually impaired

Public Sector Committee Experience

Committee Member
Access Advisory Committee, Massachusetts Bay Transportation Authority
Boston, MA
2012 – 2016

  • Serve on the board of the Access Advisory Committee to the MBTA, and attend monthly meetings
  • Advise the T on accessibility issues and make recommendations
  • Attend meetings of the Rider Oversight Committee, and write monthly reports
  • Represent AACT at other committee meetings
  • Write reports and submit findings and summations of meetings to chairman

Northeast Conference on Public Administration
George Mason University
Arlington, VA
November 2015
Presented Master’s Thesis: Accessibility of the Boston Subway System for the Visually Impaired

Internship Experience

Massachusetts Bay Transportation Authority
Boston, MA
2010

  • Assisted MBTA to comply with the Americans with Disabilities Act; observed and provided reports regarding transportation accessibility
  • Reviewed and categorized written complaints i.e., failure to provide services for individuals with physical disabilities
Massachusetts Bay Transportation Authority
Boston, MA
2010

  • Researched Vermont transportation systems; composed descriptions with the purpose of preventing urban sprawl and preserving the environment
  • Provided public transportation information for the Smart Growth Vermont website

Additional Experience

Mentor
Perkins School for the Blind
Watertown, MA
2012 – Present

  • Provide assistance to students to ensure independence in accessing public transportation
Intern
Massachusetts Commission for the Blind
Boston, MA
2011

  • Assisted in editing the Client Assistant Program Information Guide

Radio Show Host
University of New Hampshire – WUNH
Durham, NH
2009 – 2011

Research Intern
Institute for Human Centered Design
Boston, MA
2008 – 2011

Radio Information Director
Keene State College-WKNH
Keene, NH
2007 – 2008

Radio Show Host
Keene State College – WKNH
Keene, NH
2006 – 2008

Education

University of Massachusetts Boston
Boston, MA
May 2015

Master’s in Public Administration

Thesis: Accessibility of the Boston Subway System for the Visually Impaired

Related Coursework: Program Evaluation

Related Project

  • Interviewed MBTA Program Coordinator regarding the MBTA internal monitoring program to ensure that customers and observers that travel via subway or bus and ask operators for assistance are able to see if operators will react and comply appropriately

University of New Hampshire
Durham, NH
Coursework toward Graduate Studies in Public Administration
2009 – 2011

Keene State College
Keene, NH
May 2008
Bachelor of Arts in English